Validity
Unless expressly agreed otherwise, our general terms and conditions apply exclusively. General terms and conditions or the like of our contractual partner do not become part of the contract, not even in a subsidiary manner. By placing an order, the customer agrees to these general terms and conditions.
Offer & conclusion of contract
The customer's order represents an offer. A contract is only concluded after acceptance by us. The customer will be informed of our acceptance by email. An order is only possible if all mandatory fields marked * in the order form have been filled out and the data protection declaration has been accepted. If information is missing or we cannot fulfill the order for other reasons, the customer will receive an error message. Before the order is finally sent, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process. As soon as the ordering process is completed, the customer will be notified via an information window “Your order is completed and has been successfully shipped to us”. This does not constitute acceptance of the customer’s offer on our part.
Once we have received the order, the customer will be notified of receipt of their order via the email address they provided. This communication does not constitute acceptance of the customer’s offer on our part.
We reserve the right to shorten orders for any reason in order to enable all customers to purchase our products. Only our current delivery and payment conditions apply to delivery. Deviating agreements are only valid if they are confirmed by us in writing.
Due to the limited quantities of individual products, a sell-out situation may occur during your order. Availability subject to change!
Data processing & customer data
The customer expressly agrees that the personal data provided when ordering and/or registering will be stored and processed in compliance with the provisions of the Data Protection Act. This data is used to comply with legal regulations, to process payment transactions, to deliver ordered goods, to provide customer care and for marketing purposes. Furthermore, the customer expressly agrees to receive mailings from us and third parties for advertising purposes. This consent can be revoked at any time by email. Find out more in our privacy policy.
Due date
The order is validly concluded when we confirm the order (by email or by letter). In the event of typographical, printing or calculation errors on the website, we are entitled to withdraw from the contract.
Delivery & Shipping
We recommend an order that is divisible by 6, as our products are shipped in boxes of 6 and 12 and the shipping costs must be calculated per box. More about this under Delivery & Shipping.
Transport damage
We guarantee full compensation for any damage or impairment that occurs during transport under the following conditions:
The incoming goods must be checked immediately for correctness and completeness.
Any complaint about the goods must be reported within 8 days.
Any complaints must be confirmed by the transport company.
Reservations
The delivered goods remain our property until full payment has been made. Transfer of ownership and seizure are not permitted until payment has been made. The buyer is obliged to inform us of any access.
Payment methods / due date
The customer undertakes to pay the purchase price in full upon conclusion of the contract. The goods will only be delivered once the amount has been received in our bank account. We accept the following payment methods/credit cards: Visa, Mastercard, Paypal, eps.
Prices
The prices are in euros, including all statutory duties and taxes (VAT), excluding transport costs, which must be paid separately. Price changes and errors excepted! You can find the shipping costs in our shipping cost overview.
Warranties
In accordance with international practice, no replacement can be made for wines with cork disease. Unwanted goods can be returned at the buyer's expense within 1 month as long as they have not yet been opened. Any ineffectiveness of individual provisions does not affect the effectiveness of the remaining provisions.
Youth protection
Alcoholic beverages are only sold and delivered to people over the age of 18. By placing the order, the customer assures that he or the recipient of the goods is older than 18 years. The age verification takes place as soon as the payment provider URL is visited.
In order to comply with legal regulations, we are entitled to hand over the goods only after they have been authenticated by an official photo ID. In the event of a justified refusal to hand over, the customer is obliged to compensate for the damage actually incurred. Find out more in our privacy policy.
Right of withdrawal
Entrepreneurs have no right of withdrawal/cancellation.
For consumers within the meaning of the Consumer Protection Act who have placed an order via distance selling, the following applies:
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise this right of withdrawal, the buyer must inform us, brandgang gmbh, Eisenstädterstraße 7, 7061 Trausdorf, email: shop@edelstoffe.at, by means of a clear statement (e.g. a letter sent by post or email). inform you about your decision to withdraw from the contract.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. In order to meet the cancellation period, it is sufficient for the buyer to send notification of the exercise of the right of cancellation before the cancellation period has expired.
Place of jurisdiction
Austrian substantive law applies to this contract; the applicability of the UN Convention on Contracts for the International Sale of Goods is excluded. The contract language is German.
The court with jurisdiction in 7000 Eisenstadt has local jurisdiction to decide all disputes arising from this contract. However, we also have the right to sue at the contractual partner's general place of jurisdiction.
As of: May 2022
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